Refund policy
At Kiwi Card Collective, we want every order to be a great experience — but we also know the hobby comes with its own unique rules. Please take a moment to read our returns policy before purchasing.
All Sales Final
Like cracking a pack, some things can't be undone — and that's part of what makes the hobby exciting.
Because sports cards are collectible products with random outcomes, we're unable to offer refunds based on:
- Dissatisfaction with a card pull
- Not receiving a desired player, team, autograph, patch, or insert
- Market value changes after purchase
- Manufacturer collation or print quality issues outside our control
We know it stings when the hits don't land — but that's the nature of the hobby we all love!
Damaged or Incorrect Items
We pack every order with care, but if something's gone wrong, we want to make it right. If you receive:
- The wrong item
- A product that's significantly damaged in transit
- An item missing from your order
Please contact us within 3 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the packaging and item(s)
We'll review the situation and work with you on an appropriate resolution — whether that's a replacement (if available), store credit, or a refund where applicable.
Sealed Product Condition
Please note that sealed boxes and packs may have minor shelf wear, plastic wrap imperfections, corner wear, or manufacturer packaging marks. This is completely normal in the hobby and doesn't automatically qualify as damage.
If product condition is especially important to you, please reach out before purchasing — we're happy to check stock for you!
Card Condition Disclaimer
Cards pulled from packs may have manufacturer defects, including but not limited to surface scratches, print lines, edge wear, corner imperfections, or off-centering. Kiwi Card Collective is not responsible for manufacturer-related defects on trading cards, and grading outcomes are never guaranteed.
Change of Mind
We generally don't accept returns for change of mind, accidental purchases, price changes after purchase, or personal preference.
That said — if something's not right with your order, please reach out. We're a small, passionate team and we'll always do our best to help.
Contact Us
Got a question or concern? We're here for it. Submit our contact form